"Employers hiring call center managers are looking for applicants with the organizational and managerial skills to oversee the center's day-to-day operations. In an interview, come ready to discuss your experience with coordinating teams, prioritizing objectives, and motivating others to achieve performance goals. Expect to answer a variety of situational questions such as how you would handle complex customer complaints or how you would ensure staff members meet demanding deadlines."
The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.
How do you resolve conflict?
I am not going to get an interview because I am over 40
How do I handle team members with performance issues.
I do not remember, I do know that it was not hard.
The most difficult question in this interview was "what specific actions will I take to impact the company's new approach to GOING to MARKET"?
Typical questuons, even though position was health care related and my resume speaked to volumes in IT related experience, believe they didn't even take the time to read my CV
How do you deal with different, challenging personalities?
Are you process driven?
Prepare to read a script and sound like a telemarketer.
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