Unexpected: I was asked if I was not asked any question I had hoped they would ask? Difficult - Technical question regarding my experience with systems asked by someone who did not have the knowledge. how to answer without making them look bad?
Call Center Operations Manager Interview Questions
13 call center operations manager interview questions shared by candidates
Mid-month your are not meeting your metrics, how do you proceed?
Where are you originally from?
Boilerplate questions--give an example of how you dealt with a difficult situation, how do you get peak performance from EEs, etc. Nothing difficult.
Tell me about a situation where you were asked to do something unethical. How did you handle it?
The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.
I am not going to get an interview because I am over 40
Are you process driven?
They asked me to present a deck that analyzed opportunities of an existing partner.
Pretty usual lame interview questions as they were looking for someone else more local to the area.
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