They go over why you would be a good fit. You do not have to have prior call center experience, but it is highly recomended.
Call Center Rep Interview Questions
3,443 call center rep interview questions shared by candidates
Tell me about your current position?
Why do you want this job
Name an accomplishment of yours
How long will you work in the company
Please tell me about a time you solved a customer complaint?
Will return with an update if I make it to this phase
What was my customer service philosophy?
Tell me about a time you had to use good judgement or logic. Did quick role play (skill test) during office interview. I had to pretend I was the rep and the interviewers were the client. Sat me in front of the computer and asked basic questions about deposits and line items. The final question requires you to perform a simple math calculation by adding together 4 deposit amounts. 2 managers interviewed me and seem very nice. Had a good sense of humor. Don't be fooled by the friendly demeanor. It is an interview. Not a friendly chat.
name a time where you couldn't make a customer happy
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