They gave me a scenario of a difficult customer who demands a discount to test my problem solving skills and my thinking process.
Call Centers Interview Questions
9,649 call centers interview questions shared by candidates
What’s one thing you think you can improve on?
They asked me why did I think I was the best person for the job? They also asked where I saw myself in the next 6 months?
If I could handle being cussed out
If I ever worked in a call center environment before
Are you interested in this position?
"How was your commute?" "Please tell me what position have you applied at Fidelis Care, and what your responsibilities will be?" "Please Describe what were your responsibilities at your previous job". "Please tell me how was your last job evaluation, did you meet or exceed manager's expectations?" "Please tell me how your former supervisor characterized your job performance". "Why have you left your previous job?" "Why do you want to work here?" "Why do you think you would be a good fit for this job?"
How often is it acceptable to miss work?
Why would I be good for this position?
Basically about previous work experience and there is a role-playing part. Both are pretty easy.
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