Q: Describe a time when you used product knowledge to help a customer and how you went above and beyond
Call Centre Rep Interview Questions
95 call centre rep interview questions shared by candidates
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What do you do if you get a call from a angry customer?
Describe your previous work experience. Share two weaknesses that you have. Tell me about the KPI's at your last job. How would I contribute to the team's success? Why do I want to work at their company? Where do you see yourself in 2-3 years? Tell me about a situation where you exhibited adaptability. What would you say makes you unique?
What skills and attributes can you provide to this team?
They asked me to how I would sell a particular product or service (ie: approach, etc...)
A photograph of an electric meter. You have to chose the correct multiple choice answer on the meter reading and the serial number.
Describe a time you were in a fast paced environment.
Describe a time you went out of your way for a client, describe a time you handled a situation poorly etc.
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