What makes a Person good for a job.
Call Interview Questions
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Be prepared to explain a time when something did not go as planned or when you disagreed with a supervisor; and how this issue was resolved.
How would you answer a call if the person asks for a supervisor if one is not available?
How I handled a difficult situation
why did you choose call center and why Sutherland
The questions were not customer service focused questions. They were all about how do I deal with a difficult co-worker, what I would do if I was on the phone with a customer and a co-worker had a question. I have over 10 years of customer service experience which include call centers very similar to the position I was applying for and at the end of the interview when they asked me if I had any questions for them - they were unable to answer my question. One question in particular: "is there any reason that I am not qualified for this position?" they did not really answer the question. It was like a "kinda of sort of" and of course I tried to highlight my experience but obviously that was not taken into consideration.
¿Sabes tu disponibilidad de horario para el siguiente semestre?
Why do you want to work in our company
Give an example of a time that you calmed a customer down who was frustrated, dissatisfied with the customer experience being offered
Qué nivel de inglés manejas?
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