Tell us about a time you had to deliver bad news to someone
Claim Representative Interview Questions
3,066 claim representative interview questions shared by candidates
Customer receive notification of cancellation of policy due to late payment; payment was made but not process due wrong account payment numbers. How would you handle customer?
Name a time when you had to give some difficult news to a customer
Tell me about a time you asked your manager for feedback.
It was situational questions that sometimes I did not have an exact answer for like a customer service question regarding the worst customer I ever dealt with and how I handled it.
Tell me about a time when you had an angry customer and what did you do to handle the manner.
GEICO has a 90 day review period. You cannot be more than 5 minutes late during this time or you will be terminated. Do you think you can be at work on time every morning?
One question was a claimant was supposed to pick up his car from the repair shop on Friday but said he was in a meeting. Called on Monday to ask us to pay for the 3 additional days rental fee. The claimant emphasized that it was my client's fault.
Explain a time where you had difficulty with a coworker and how did you resolve the situation?
What made you want to work for New York Life?
Viewing 11 - 20 interview questions