They ask for specific scenarios like "tell me about a time when you were faced with a difficult task, how did you overcome it?" "How were you able to keep the customer, coworkers and management happy?" "Why State Farm?"
Claim Representative Interview Questions
3,066 claim representative interview questions shared by candidates
Background around customer service and problem solving skills.
Where do you see yourself 5 years from now?
Why do you want to become a Claims Representative
Describe a time when you were tasked with a special project. How did you go about getting it done. What was the outcome?
Describe a time when you had to deal with a difficult customer.
Why State Farm?
When did your company undergo change and how did you adjust appropriately?
Tell me about a time when you disagreed with leadership. Why? How did you address it?
Nothing difficult, behavioral questions. Example: 1. You are interviewing a mother with 3 kids and kids are extremely noisy and destructive. How would you deal with this situation? 2. You have completed an interview but the interviewed person is not leaving and continues to talk to you. What will you do? 3. A person is complaining that she applied several times did not received her benefits. She states that she may attempt to commit suicide if her case will not be resolved. What will you do?
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