Claim Representative Interview Questions

3,066 claim representative interview questions shared by candidates

Describe a time when you solved a problem for someone in a way that exceeded their expectations. Please describe the situation, how you responded, and the results. How did you know what would exceed their expectations?
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Medical Claims Representative

Interviewed at Progressive Insurance

3.9
May 30, 2021

Describe a time when you solved a problem for someone in a way that exceeded their expectations. Please describe the situation, how you responded, and the results. How did you know what would exceed their expectations?

Why Progressive? Tell me about a time a customer told you no and you changed their mind to yes. Tell me about a time you exceeded a customers expectations. Tell me about a mistake you made and how you fixed it. Tell me about a time you received difficult or constructive feedback and what you did with that feedback. Tell me about a time you were overwhelmed by a difficult change - how did you remain accountable for your work? Tell me about a time you had to adapt to substantial change at work. Tell me about a time you had to make a decision quickly but were faced with conflicting information.
avatar

Medical Claims Representative

Interviewed at Progressive Insurance

3.9
Sep 1, 2021

Why Progressive? Tell me about a time a customer told you no and you changed their mind to yes. Tell me about a time you exceeded a customers expectations. Tell me about a mistake you made and how you fixed it. Tell me about a time you received difficult or constructive feedback and what you did with that feedback. Tell me about a time you were overwhelmed by a difficult change - how did you remain accountable for your work? Tell me about a time you had to adapt to substantial change at work. Tell me about a time you had to make a decision quickly but were faced with conflicting information.

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