I had to take a typing test followed by call center simulation assessment. After I cleared the tests HR invited me for first in person interview and asked me behavioral questions, strength/weakness question and how to handle a difficult customer question.
The interviewer asked me my specific experience in leadership roles. I found out later that they asked this because they have a fantastic management program that is a possibility for the capable candidate.
Tell us what you know about the claim representative position and why is it important role in WSIB? What motivates you to do day to day activities? Name 5 things that describe good customer service representative?
Where did you copy the career objective from?
Common tell me about a time questions
Behavioral type questions...describe a time when...
How do you work under pressure?
Something along the lines of name a specific time you had to work under pressure, how did you handle the situation?
Describe a situation that you helped make a customer happy
Name a time you had to be truthful to a customer
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