None really.
Claim Representative Interview Questions
3,066 claim representative interview questions shared by candidates
Why do you want to work with us
Ideal customer service?
They typical what is your biggest opportunity.
They gave me an accident scenario, then asked me what I would need for my investigation and to give my liability assessment.
How do you manage multiple tasks at once?
Why do I want to work remote. How many calls each hour did I do in my last call center job.
Name a time you had to go against company policy to do what you felt was right? Felt like a trick question.
How would you handle a large workload? Imagine you clock in and you see that you have 2 claims, 5 miss calls from customers, and emails from your manager. What order would you do it in?
Customer wants to know if policy carries guaranteed replacement coverage. Customer has son on policy and wants to see if eligible for good student discount. Customer does not have rental car coverage, but you can offer a discounted rental. Answer what you would do in those situations.
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