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Claims Adjuster Interviews

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Claims Adjuster Interview Questions

As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.

Top Claims Adjuster Interview Questions & How to Answer

Question 1

Question #1: How do you handle fast-paced, stressful situations?

How to answer
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management, and communication skills.
Question 2

Question #2: What would you do if a client disagreed with your assessment?

How to answer
How to answer: When asked about how you would deal with a difficult client, be sure to discuss your listening skills, social skills, and customer service skills. You also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question 3

Question #3: Can you take me through your process of inspecting a case?

How to answer
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.

4,786 claims adjuster interview questions shared by candidates

They ask a lot of questions designed to trip you up but it was as if they were reading from a book. I actually got the "tree" question. I also got the questions, "Tell me about one time things didn't go well on a previous job and how you could have handled it differently." and "Name one personal weakness and tell me what you do to overcome it."
avatar

Claims Adjuster

Interviewed at UnitedHealth Group

3.4★
Nov 2, 2016

They ask a lot of questions designed to trip you up but it was as if they were reading from a book. I actually got the "tree" question. I also got the questions, "Tell me about one time things didn't go well on a previous job and how you could have handled it differently." and "Name one personal weakness and tell me what you do to overcome it."

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Glassdoor has 4,786 interview questions and reports from Claims adjuster interviews. Prepare for your interview. Get hired. Love your job.