Are you comfortable taking back to back calls? Sitting for long periods? Taking two scheduled 20 minute breaks that are provided to you ? [if you are in the middle of a call, you will need to wrap up that call as others will also be given their breaks at a set time that they wont know when it is....]there is also one 35 minute break, wherein-again-you will be told when to go to break and will have no pre planning for any of the breaks?
One of the questions that they asked me was to give them a scenario of a time that I went above and beyond to help a customer or settle a dissatisfied customer.
Describe a scenario when you provided excellent customer service.
Are you interviewing/applying at other places?
What is your biggest fault and how has that affected you in your previous jobs?
What are your greatest strengths?
What do you like Least about your Current Job ?
How you would handle multiple problems in a day.
Word association. For example: which would you rather handle? A fatal auto accident or an accident in which a young child suffers a head injury?
Situational question..Have you ever had a situation where you had to change your routine at the last minute? If so, how did you handle it? STAR FORMAT
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