They asked if I would have an issue with going to a training program despite having many years of experience.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
They just wanted to hear about other work environments like they were looking for ways to improve theirs and get to their picnic. They also were more interested in my current salary (I knew the job would be lower salaried but a step forward in career)
They asked about my prior 12 years of experience.
How have you dealt with a stressful situation?
Name one time you went over and beyond to assist someone in your previous work experience.
Tell me about a time you had to go above and beyond
Role Play a typical overseas insurance claim complaint.
Describe a situation where you had a deadline to meet and your employer came and gave you another project, how did you handle the situation?
Use targeted behavioral questions, such as describe a situation with a customer where you had to resolve a complaint.
Describe a situation with a fellow employee where you had a difficulty and how did you resolve it?
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