Tell us of a time you have to tell a customer no.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Have you received criticism in your current position and how did you react?
How does experience in your current/past position apply to this one?
Star
Name a time you have to deliver bad news to a customer..
Tell me a time you were stressed over a situation at work and how did you cope?
Tell me about a time when you had to make a difficult decision with little information?
Previous job questions and different what if questions
Tell us about a time when you had a problem with a long-standing process and what actions you took to address it. Tell us about a time when a customer had expectations that you could not meet and how you handled the situation. Tell us about a time when you didn't know the answer to a customer's question and how you handled it. What makes you want to work for Liberty Mutual specifically? What qualifications do you have for this role? What do you know about our company? Why are you leaving your current role, or why did you leave your most recent one?
All STAR questions with the exception of two where you’re given a scenario and asked how you would handle the scenario.
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