They ask for specific scenarios like "tell me about a time when you were faced with a difficult task, how did you overcome it?" "How were you able to keep the customer, coworkers and management happy?" "Why State Farm?"
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Background around customer service and problem solving skills.
Where do you see yourself 5 years from now?
Why do you want to become a Claims Representative
Describe a time when you were tasked with a special project. How did you go about getting it done. What was the outcome?
Describe a time when you had to deal with a difficult customer.
Why State Farm?
When did your company undergo change and how did you adjust appropriately?
Tell me about a time when you disagreed with leadership. Why? How did you address it?
Nothing difficult, behavioral questions. Example: 1. You are interviewing a mother with 3 kids and kids are extremely noisy and destructive. How would you deal with this situation? 2. You have completed an interview but the interviewed person is not leaving and continues to talk to you. What will you do? 3. A person is complaining that she applied several times did not received her benefits. She states that she may attempt to commit suicide if her case will not be resolved. What will you do?
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