Tell me about a time where you dealt with a difficult customer and how you solved that problem. Tell me about a time when you didn't get along with a coworker. (they really want to see assertiveness and leadership skills and qualities)
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Name a difficult situation that you faced in your previous position.
Name a time when you disagreed with a managers feedback? Describe a time when you went above and beyond for a customer. Tell us about a time when you overcame a obstacle in the workplace. Tell us about a time you had a deadline and how did you prioritize the work?
How did you handle a stressful situation at work and what did you do?
I always think the do you have any questions for me is hard to answer.
It's claims. Asking base questions out of some junior-level management class or 10-year old behavior-based interview booklet HR just got around to reading is almost demeaning.
Name a time you dealt with an upset customer.
The majority of the questions related to how I would handle certain situations.
Tell us about a time you experienced conflict and how you resolved it.
Why do you feel you are good for this position?
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