What in your past work experience did you have a difficult customer and how did you take care of that customer.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Explain a time that I went above and beyond for a customer and how I let them know that I appreciate your business
Why do you want to work for USAA? Our office is located at ________. Does this work for you? What qualities do you have that make you qualified for the role? Describe a situation where you made a mistake and what did you do to fix it?
Tell me about a time you had t deal with a difficult boss? How did you handle the situation and what were the results?
How would you you handled conflict in a work place?
Describe a disagreement you had with a coworker.
Tell us how you feel about your current supervisor?
No one particular question was overly difficult, one just needed to think quickly on your feet.
Describe a time when you convinced someone to see things your way.
Tell us about a time you were dissatisfied in the workplace and how you dealt with that.
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