Describe a time you were given feedback from your supervisor; what was it and how did you handle it?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
What did you apply for Progressive?
Tell me about a time where your solution differed from your customers and, how did you bring them around to your point of view?
What do you feel will be the most difficult for you in this position?
tell me about a time you had a conflict of interest
Speak about a time when you had to get several things done in a timely manner and tell me how you did it?
Recruiter asked STAR questions. Experiences dealing with past situations. When was a time you were unable to close a sale and what did you do? Tell me about a time you had to make a decision about something you weren't really familiar with?
Why progressive? Why are you leaving? Best/worst things about current job. Tell about... upset customer, taking criticism, a time you felt overwhelmed at work and how you dealt with it.
Tell us about yourself in one word
Tell me about a time that you worked with an irate customer. Tell me about a time that you went above and beyond for a customer.
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