Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Mostly questions already listed in the other reviews. Department store return, short-handed gas station hypothetical with the perishable truck outside, what information would you ask for to determine if someone is the real biological father of a child? The last question threw me for a second, I asked for a genetic test but I think they were more looking for birth certificate and things like that lol.
Tell me why you want to work for SSA?
Data entry is an important part of the position. Do you have a familiarity with computers and office equipment? Can you type with both hands?
take 5 minutes to think of something that you do very well or know a lot about and then explain it to us
What was the most difficult decision did you have to make and how did you overcome it?
How does your skills now relate to claims adjusting?
Name a time when you couldn't help a customer.
Name a time when you had to deal with deadlines?
They asked what year my alma mater was founded.
She went over the resume presented and asked mostly about experience at your jobs previously.
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