how do you deal with an irate claimant?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
How did you handle a bad situation with a customer?
describe a situation where you had to use critical thinking to solve a problem.
Describe an interaction with a difficult customer in a previous job
Tell me about a time when
How much do I currently get paid? I do not like answering this question in the interview as it can put you at disadvantage if they may have offered more money. In the end it was good, because she explained the job only paid a little more than my current job with no negotiation. In the end, I decided it was not the job for me.
I thought the interview went well the questions were not hard at all. I did not get to tour the company and the interview only lasted about 30 minutes.
What are your career goals? Why do you choose the university you went to? Why do you want to leave your company? Describe difficult situation and how you handled it. (Without management or other involvement) How do you organize your work?
Tell me about a time...
Tell us about a time when you had difficulty handling an angry customer. What did you do to resolve the issue?
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