Have you applied for other jobs?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Tell us about a time you handled a difficult customer? What would your current boss say about your work performance? On a scale of 1-10 how good are your computer skills?
One thing we are generally concerned with is people coming from jobs were they are mobile and moving around. Here, you are at a desk 8 hours a day on the phone. Why shouldn't I be concerned?
Describe a situation you have been in when a customer was angry with you. How did you handle it?
Any general question...really didn't matter.
Asked questions off the resume.
The usual, the department manager spent most of the interview looking at a piece of paper and asking questions from it. She may have looked at me twice in the approximately 20 minutes I was in her larger than everyone else's cubicle.
Why do you want to work for Geico? Have you applied anywhere else? What can Geico do so you can turn-down offer in case other company reaches out to you? Tell me a time when you've helped an upset customer? Tell me a time when you couldn't help a customer? Tell me a time you've done outstanding customer service? Why did you leave/want to leave current job (they will ask about every job on your resume)? Why do you want to work in insurance? They will tell you, this position requires testing--do you have any anxiety about that? Where do you see yourself in 5 years?
Where do you see yourself in 5 years?
Where else are you interviewing?
Viewing 261 - 270 interview questions