Tel me about a time a customer was upset, what did you do?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Tell me about a time where you had multiple things to complete at once and how did you do it? What is the most you have done for a customer?
Telling about a time when I had more work than I could handle, what steps did I take to ensure quality outcomes?
Describe for me a job experrience when you had to serve as the leader in order to accomplish a goal.
Please tell me about yourself
Think of a time when you had to do something you didn't agree with, what was the situation and how did you handle it?
Asked if I had diaries to complete & have to make a 8 hour drive trip to see a client, how would I juggle all of those tasks.
Pretty standard interview fare—a time you had to fix a mistake, how do you handle people who are upset at you
What I knew about vehicle insurance claims
When was a time you went above and beyond a customer needs?
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