STAR Questions
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Describe a time that you had to make a difficult decision with little to no supervisor support. What did you do? How did you come to that solution?
Tell me about a time you had to negotiate. Tell me about a time you had to deliver bad news to a customer. Tell me about a time you went above and beyond to help a client.
35-40 min Phone interview , then they make you come in to take a test. Andy is a race white guy who works at the tampa location. He was very unprofessional . He asked questions that was unrelated to the job to berate you as a person looking for a careeer that pays well.
Name a situation where you had to negotiate for something and what was the outcome?
How much call center experience do you have?
The pull out a diagram of an intersection and tell you an accident occurred. The question is: " What question do you ask the driver's that were involved in the accident?"
How fast do you type
Do you work well with production? How you describe working as a team?
Q: What was one thing that they asked you?
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