do you have experience with working in a cal center? can you manage working with more than one system? do you hava electricity?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Describe how you handle difficult customers.
They asked questions like tell me about a time when . . . . One specific question was tell me about a time when you felt like your work load became overwhelming and how did you handle the situation.
Tell me about yourself, Salary Expectation
Tell me about a time where you went above and beyond the customer needs and the customer was still not satisfied
I.e. explain at time when you improved a process or demonstrated innovation?
Tell me about a time you had to give a customer a decision on non-coverage if a claim
How do you handle the feeling of never completing your job?
Are you confident in making a decision when given specific information?
How would you handle a call from an irate customer?
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