Are you willing to learn? Are you reliable?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
The first part of the phone interview was as expected. The HRM wanted to know about me and why I chose State Farm. The second part of the interview was difficult. She asked questions that were related to behavior, how I responded in certain situations. I have been out of work for six years, but during this time I attended four years of college. Most of my experiences had to come from the challenges I faced in school. The questions were nothing out of the ordinary but she wanted detail, and specifics. I was corrected a few times because I was generalizing and not giving my exact response, such as what I said to an individual or how my attitude was. I was not prepared for this.
They asked a question about verifying if someone is still married.
Behavior questions
technical questions about MA laws governing claims practices
What is your definition of responsibility?
Time management is a big part of the role, describe how you would start your day and manage your activities?
Describe a time in which you experienced conflict with a co-worker, and how did you overcome it?
Tell me about a time you had to deal with a challenging problem at work
I was asked my career goals.
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