Name a time where you disagreed with your manager and what did you do to change his mind?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Tell me about a time when you made a decision and your supervisor did not agree with your decision. What made you choose progressive?
Describe a time you were able to turn a bad customer experience into a good one.
Why are you leaving your current employer?
One interviewer asked about a time when I was right and my supervisor was wrong.
1. Describe a time where you had to deal with an upset customer. How did you deal with it, what was the end result? 2. Describe a time where a company you worked for had a change in policy that directly effected you, how did you deal with it, was there any concerns? 3.What were some significant Pro's and Con's to the last job you had, how did they effect you, and how did you deal with it?
Tell me about a time when you were overwhelmed and how you handled it
Why Progressive?
Study STAR format questions and just practice responding to them.
Tell me about a time you received negative feedback about your work?
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