Tell me about a time when you had to deal with a difficult customer.
Claims Trainee Interview Questions
14,829 claims trainee interview questions shared by candidates
1. Time you had conflict with a coworker, how did you handle it, what was the outcome. 2. Describe a time you weren't able to deliver on a timeframe you'd given a customer. Looking back, what do you think you could have done differently? 3. Describe a time you were given critical feedback. 4. A time you had to complete a large volume of work in a short amount of time. (Quantity vs Quality) 5. A time you had to solve a problem. How did you do it? What was the outcome? Do you think you made the right decision? Why or why not?
This interview was straight forth and to the point nothing out of the ordinary or too hard.
They only ask for situation behavior examples from previous work experience. If you don't have a good story, or they don't like your story, or someone else has a better story, you won't get the job. They would rather evaluate everything you represent, offer, and aspire to be in the form of a few "tell me a time when..." questions.
Discuss a time you were in a busy environment how were you able to succeed in this environment?
There was a mock negotiation where you pretend to settle a file with an imaginary (and annoyed) customer. They give a range that you can settle in.
Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they are not interested. What do you do?
Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications?
The interviews that I had were informal. The managers that I met with, asked a couple of basic interview questions, but they wanted to get to know me more than go through the interview guide.
Give a time you went above and beyond for a customer? How did you handle a upset customer, and what did you do to make it better?
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