This role particularly focused on mitigating conflict with clients... unhappy with services, etc. It came across as a role that's expected to fix whatever the account manager screws up. I'd be prepared for questions on how you handle damage control and if you feel comfortable with mediating conflict (I got the impression daily) with customers.
Basic interview questions. Tell me about a time questions related to the position.
How can we increase performance for client XY based on their campaign data?
Mostly conversational interview process with questions about practical experience, client interactions, and strategic outlook.
what is your previous role, what is the motivation to move
why are you interested in the role, and what you can bring to the table
focus on being a trusted advisor
Tell me about how you handled a demanding client
How would you go about learning everything you need to know while you were in the on boarding process?
Tell me about your past experience being a fit for the organization.
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