Tell me a time you dealt with a difficult customer.
Client Service Representative Interview Questions
2,359 client service representative interview questions shared by candidates
Questions on your presentation skills
Why should we pick you?
How do you face stressful situations
Behavioural questions regarding customer service. Up-sell skills are also tested.
I can't really remember the phone interview question but one thing I remember is there was no surprise question. For the in-person interview, there was no surprise question and the interviewers were very kind. They mostly asked about my past customer service experiences such as how I dealt with complaints. Because this is a service (and sales many times) related position, if you have a lot of experience dealing with people and money, you will be able to easily answer most of the questions. Some other questions I remember ... how did you resolve the situation when you have conflict with your colleague... what are you going to do if you can't help the client in front of you... and the very first question was 'tell me little about yourself' .
Tell me about yourself, tell me about your previous experiences, role-play
What attracted you to our company?
Why do you want to work here?
Why I want to leave my company?
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