Client Services Representative Interview Questions

2,359 client services representative interview questions shared by candidates

A high net worth client who already has had previous issues with his brokerage account and is now trying to establish an IRA for his daughter. A previous rep sends him a pre-filled application for him to review and send back in. The previous rep did not make client privy to the fact that it needed to include his daughters signature. There are 3 days left before the deadline to make a contribution into the IRA towards the previous year for his daughter. To make things worse his daughter is in the middle of a high risk pregnancy and is due any time from now.
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Client Service Representative

Interviewed at Vanguard

3.7
May 25, 2014

A high net worth client who already has had previous issues with his brokerage account and is now trying to establish an IRA for his daughter. A previous rep sends him a pre-filled application for him to review and send back in. The previous rep did not make client privy to the fact that it needed to include his daughters signature. There are 3 days left before the deadline to make a contribution into the IRA towards the previous year for his daughter. To make things worse his daughter is in the middle of a high risk pregnancy and is due any time from now.

Role play: You have a million dollar client who is at the hospital due to his daughter giving birth. The client needs access to funds ASAP, however the client does not have a bank account and is out of state. How would you handle this client scenario?
avatar

Client Service Representative

Interviewed at Vanguard

3.7
Sep 14, 2017

Role play: You have a million dollar client who is at the hospital due to his daughter giving birth. The client needs access to funds ASAP, however the client does not have a bank account and is out of state. How would you handle this client scenario?

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