Mock up call to a customer (for me it was to my previous employer) - either trying to book a meeting or trying to keep an unhappy customer to continue using the service (again, you need to magically understand everything from the software and how it can be used or just work your way around it).
What other companies are you applying for?
Standard interview/work experience questions.
What's your experience level? High
What was the biggest problem you have overcome?
Describe a time where you had difficulty working in a group setting what did you do about it?
The asked a lot of questions about past customer service to see what experiences I had and how I handled them.
How was your previous role structured?
Be prepared to answer specific questions about your resume. If you have something listed, be able to explain it.
how do you communicate with costumers if you can't resolve a problem right away?
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