These were very general questions in the first round of interviews in which they were technical. The second group asked me questions about credit and my future goals.
Collections Interviews
Collections Interview Questions
"Employers hiring collections specialists are looking for candidates who can excel in a fast-paced administrative environment. Ideal applicants will have excellent communication and customer service skills, a firm and persistent attitude, and pay close attention to detail. In an interview, be ready to discuss your knowledge of accounting, ability to handle irate debtors, and any previous work experience in collections."
3,733 collections interview questions shared by candidates
Why I wanted to work there?
Role play. Basic questions.
Name a situation where you did something good, when there was a problem from your customers. Name a time you went above and beyond for a customer.
Tell me about yourself ?
How would you communicate with a difficult customer?
Why did you leave your last job ?
The most difficult questions were what you would do in a particular scenario. These weren't to tough, however the interviewers lack of emotion was a bit tense.
Name one of your flaws?
Why did you choose Bank of America?
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