Describe a customer situation your previous manager handed to you and how you handled it
Commission Analyst Interview Questions
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They asked me what my definition of excellent customer service was.
Why Nordstrom?
the questions aren't hard
All questions were fairly common for retail.
They ask you to be very specific about a time you gave excellent customer service. Make sure to have a detailed story.
Role playing catches a lot of people off guard. Remain confident and state facts and positive qualities of the merchandise.
Putting together an outfit for a scenario
Examples of how I have previously dealt with difficult customers.
What motivates you?
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