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Community Manager Interview Questions

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Community Manager Interview Questions

A community manager focuses on engaging online communities with an organization or company. You will need to demonstrate a deep understanding of how online communities work, emerging trends, and marketing principles, as well as solid project management and well-developed communication skills.

Top Community Manager Interview Questions & How to Answer

Question 1

Question #1: What qualities of this role appeal to you?

How to answer
How to answer: Explain why you want to work with the company. Outline how your vision aligns with its brand. In your answer, demonstrate that you are enthusiastic about getting involved in and growing the company's online community. Do your research and confirm that you have a deep understanding of the company's vision and brand strategy.
Question 2

Question #2: How do you stay on top of emerging consumer trends?

How to answer
How to answer: Talk about how you actively research new trends and technology and see their market potential. Don't forget to link these back to the company's vision and always highlight how you include the community in any research.
Question 3

Question #3: What tools do you use on a day-to-day basis?

How to answer
How to answer: Use the opportunity to demonstrate your project management and organizational skills. While many community manager responsibilities can be responsive, you need to show that you can plan and deliver projects, analyze results, and iterate new projects. Talk about the tools you use to research and manage projects from beginning to end.

4,513 community manager interview questions shared by candidates

Tell me about a time where you approached a situation one way and then realized you needed to take another approach? How did you handle it? -This is a question where your response can really hurt you if you come up with an answer that isn't more on the positive side. Try to steer away from saying you were dealing with a customer that was so difficult you had to become overly stern in order to make them understand your business' policy, etc.
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Community Relations Manager

Interviewed at Barnes & Noble

3.7★
May 14, 2014

Tell me about a time where you approached a situation one way and then realized you needed to take another approach? How did you handle it? -This is a question where your response can really hurt you if you come up with an answer that isn't more on the positive side. Try to steer away from saying you were dealing with a customer that was so difficult you had to become overly stern in order to make them understand your business' policy, etc.

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