I don't remember specifics but some of the questions are incredibly obscure.
Concierge Interviews
Concierge Interview Questions
"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."
2,198 concierge interview questions shared by candidates
Asked about previous work history, which wasn't too difficult
How do you handle an irate customer?
Most unexpected question was when they ask you to name a time in your career history when you have created a new idea or took charge and made a positive change on a former company and the way the business ran. The question itself is not difficult, but I feel for the Concierge position and the people applying for that title may have too limited of a background in taking charge to sound confident in their answer. (I may be wrong but I feel that question is better suited for supervisor or assistant manager prospects)
I always find the most difficult questions are when they ask you to say specific good things and bad things about yourself because I find it hard to talk to strangers about myself. All of the questions asked were very thorough and geared toward the position, which I found refreshing, as it helped me gage then and there whether the position was a good fit for me while they gaged whether I was a good fit for it.
How would you handle X situation?
They ask questions like how would you respond to customers annoyed at your calling them, de-escalation, mock call (helping potential customer get set up at doctors office), and other basic customer service questions.
Do you have experience in the beauty/cosmetics industry? If not, why would you be a good fit for this role? How would you deal with an unhappy guest? What is it that makes you want to go into cosmetics?
What is your favorite drugstore dupe?
Selling questions. Product questions anything beauty in Target isles. Experience and knowledge in beauty world
Viewing 921 - 930 interview questions