They gave a couple of hypothetical situations to see how I would react in that situation (they give points for critical thinking regardless of it was the right answer).
Concierge Interviews
Concierge Interview Questions
"Concierges play a big role in the customer service and relations of company. During an interview for this position expect to be asked about how you would handle certain situations dealing with dissatisfied, disgruntled, or angry customers. No educational requirements are necessary, but a background in customer service and communication is highly valued."
2,198 concierge interview questions shared by candidates
They asked me my availability, what my past experiences were, what I expected, and what was to be expected.
How would you feel about having to deal with difficult customers when you do not have the power to change the outcome. (business customers asking about holdups that cannot be pushed though due to policy/legalities...)
How long do you see yourself with the company?
What past experiences do you have with working in customer service?
Describe a situation where you had to deal with an unhappy client and how you dealt with it.
Why do you want to work for Tesla?
Name 3 strengths and 3 areas of opportunity.
What do you know about our Company? Why do you want to work here?
Are there any other commitments or offers you may have that would impact your choice to work here or affect your performance working here?
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