1. Why TD and why small banking business? 2. Tell me about a time when you made a mistake and took ownership? 3. Describe a time when major changes took place in the work process and you had to handle it. 4. Tell me a time when things didn't go in your direction and you had to solve the client's query? 5. Tell me about a time when you used your knowledge and intelligence to solve a client's problem 6. Short-term and long term goals 7. What motivates you? I don't remember the rest, I hope these will help!
Contact Centre Representative Interview Questions
30 contact centre representative interview questions shared by candidates
What role are you looking for in NAB and why?
Give me a time that you motivated yourself and others during a tough time
What would you do if a supervisor told you to do something that was wrong
Why do you want this role
They ask you questions regarding your CV what you did and why you left. -Try and aim it to show you have an interest in banking or a relevant sector.
How would you deal with a difficult customer
Favorites (sports, season); Why should we hire you?
Describe your education and experience as it related to this position
Are you adapt at learning new programs? Please give an example of a difficult scenerio at your last position and what did you do to resolve it? Tell me about a situation that was very difficult and what you did to resolve it and what was the outcome?
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