In my instance they pointed to questions and tasks on my resume and not really anything specific. Every questions started from my resume and then a follow up was done throughout my resume. I was also able to take control of the conversation by turning back questions that were asked which made them ask less questions and turned it into a conversation.
describe one time where you gave great customer service.
Describe what qualities you have that make you effective in customer service.
How would you, as a new person to the company, respond to people coming to you complaining of being over worked?
Payor negotiation walkthrough, prompted with scenario.
Why are you interested in this job?
how have you handle conflicts with employees in the past?
Why do you like working in Contracts?
General questions about current role
Various behavioral questions.
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