Tell me a time when you made a mistake
Customer Care Agent Interview Questions
420 customer care agent interview questions shared by candidates
Tell us a time you can to defuse an issue with an irate customer
Que savez-vous faire ? Simulation : je suis un client mécontent au téléphone : un père appel car le professeur à été changé sans qu'on l'informe
What is your motivation for working for DH / Mjam ?
What do you know about the role.
Name , addresses , work permit
You will be asked many scenario, role-playing type questions which you will have to provide end-to-end responses on how you would troubleshoot the situation without any prompts (the proctors give the scenario/question, then stop talking and write down everything you say until you stop talking - so be verbose). eg: A person calls you saying that they are unable to access google.com with the error message "Page cannot be displayed". How would you troubleshoot this issue with the customer?
Had I worked for companies like this before and used the chat for inquiries.
What is your greatest weakness?
Why are you interrested in working in our company ? Tell us more about you Are you interrested in gaming ? Is it a problem to work in shift (night, bank holidays, weekends) ?
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