Customer Care Representative Interview Questions

2,008 customer care representative interview questions shared by candidates

First, none of the questions were difficult. They were all standard customer call center questions. The one question that was unexpected was, "what is your personal philosophy in handling people?" I must have answered it correctly, because the next day, I got an email offering me the job. If you say "yes," prepare for the paperwork barrage that will be need to be faxed back to Convergys. The other unexpected question comes from the I-9 Form documentation from the HR WAH contact. "Is this the only birth certificate you have?" Why? Do I get more money for multiple birth certificates?
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WAH Customer Care/Service Representative

Interviewed at Convergys

2.9
Jun 7, 2014

First, none of the questions were difficult. They were all standard customer call center questions. The one question that was unexpected was, "what is your personal philosophy in handling people?" I must have answered it correctly, because the next day, I got an email offering me the job. If you say "yes," prepare for the paperwork barrage that will be need to be faxed back to Convergys. The other unexpected question comes from the I-9 Form documentation from the HR WAH contact. "Is this the only birth certificate you have?" Why? Do I get more money for multiple birth certificates?

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