Customer Manager Interview Questions

23,993 customer manager interview questions shared by candidates

The person managing my phone screen had no questions. There was no preparation and he had no idea what the role at fivetran actually entailed. I asked about renewals/expansions and if the CSM partnered with Sales and other teams. He didn't know. Gave me some bogus response about how the culture is such that they encourage close partnerships and then made a comment about how he "couldn't guarantee [I] would be invited to every sales meeting." I clarified and said I wanted to know more about whether the CSM would be executing contracts and having negotiation conversations or if they partner with Sales to do that.
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Customer Success Manager

Interviewed at Fivetran

3.6
Jan 17, 2023

The person managing my phone screen had no questions. There was no preparation and he had no idea what the role at fivetran actually entailed. I asked about renewals/expansions and if the CSM partnered with Sales and other teams. He didn't know. Gave me some bogus response about how the culture is such that they encourage close partnerships and then made a comment about how he "couldn't guarantee [I] would be invited to every sales meeting." I clarified and said I wanted to know more about whether the CSM would be executing contracts and having negotiation conversations or if they partner with Sales to do that.

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