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Customer Operations Manager Interview Questions

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233 customer operations manager interview questions shared by candidates

Didn't continue after receiving the automated email following online application. The email detailed the company's desire to understand my thinking process. It required a 4 part case study just to score the preliminary interview. The case study questions were not theoretical, they appeared specific to the position; had I completed it, I would have been handing the company my detailed plan for success in the role. The case study submission required that I include the mental math (calculations, spreadsheets, etc.). Not cool, especially without even a preliminary meet and greet wherein both parties can begin to assess compatibility. Had I satisfied the company with that case study, and passed the follow up initial interview, I was required to complete a second case study to meet the hiring manager. Then, having satisfied that requirement, would have met with the company's president. Goodness, I wasn't applying for a C-suite role, it shouldn't be this serious. No company should ask applicants to give up their hard-earned secrets to success, especially detailed secrets, without so much as an initial interview. No applicant should feel comfortable working for free (completing case studies) for a company that hasn't provided an opportunity to meet anyone at all and to ask questions about culture, expectations, pay, etc.
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Customer Operations Manager

Interviewed at Clipboard

3.8★
May 12, 2023

Didn't continue after receiving the automated email following online application. The email detailed the company's desire to understand my thinking process. It required a 4 part case study just to score the preliminary interview. The case study questions were not theoretical, they appeared specific to the position; had I completed it, I would have been handing the company my detailed plan for success in the role. The case study submission required that I include the mental math (calculations, spreadsheets, etc.). Not cool, especially without even a preliminary meet and greet wherein both parties can begin to assess compatibility. Had I satisfied the company with that case study, and passed the follow up initial interview, I was required to complete a second case study to meet the hiring manager. Then, having satisfied that requirement, would have met with the company's president. Goodness, I wasn't applying for a C-suite role, it shouldn't be this serious. No company should ask applicants to give up their hard-earned secrets to success, especially detailed secrets, without so much as an initial interview. No applicant should feel comfortable working for free (completing case studies) for a company that hasn't provided an opportunity to meet anyone at all and to ask questions about culture, expectations, pay, etc.

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