1) Tell me about a time when you demonstrated great customer service by promoting or up selling a product or service the customer may not have otherwise considered? What specifically did the customer come in to buy and what were you able to up sell to him/her? 2) Describe a time when you were able to make a significant contribution to a team effort, goal or objective.
What would coworkers say you could improve on?
Are you willing to work nights or weekends?
Describe how you would handle a supervisor giving you advice to handle future calls
I had to answer questions like: What would I do if my power went out, What would I do if I didn't immediately know how to solve a customers problem? What did I do to calm down an irate customer? And at what point in time did I have to sell something to a customer. All of my responses had to be recorded. Very simple, and I hope training will be okay. I will update to speak about that after it's over.
I was asked what made want to work at PNC, my experience with banking, how would I handle various customers coming into the branch at the time be it good or bad and my approach with B2B sales.
If a customer calls in and does not have a DVR receiver, how would you pitch the sale to them?
how many your salary in a one year and six months
Why do you want to work for us?
What is your availability?
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