for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.
Why do you want to work here?
- tell me about your self, - Strength and weeknesses - why avery - why leave your job - tell me about difficult situation
Have you ever worked with referrals?
How would you handle a situation where you didn’t know the answer?
Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.
These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.
Tell me something about yourself that is not on your resume?
If I planned to leave the country in the near future
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