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After receiving the first mail from CBA, they will send a link which loads a website-page, and you have to answer some questions (Sorry! I cannot remember clearly, but around 40 questions). There is no right or wrong answer; you have to choose one answer for every question. E.g. If someone comes to the bank and is very angry for a service, what would you do? 1. I ask him to calm down. 2. I will assure them that I will help them. 3. I do whatever to make him happy. 4. I will talk to my manager. OK! But for the digital interview: 1- I did it on my mobile phone! If you have a laptop, use your laptop - not the smart phone. 2- Download an application called "HireVue" 3- Enter a code (which is in your email sent by CBA. 4- There are 2 parts: ---First part: 5 questions ---Second part: 2 Questions: kind of scenario questions For each question, you have 2 minutes to prepare and 3 minutes to answer. Q1: Why CBA? Q2: Tell me about a time you faced a difficult customer. Q3: Why do we have to hire you? Q6: Someone is on the phone, and is shouting at you ...., go on and talk to him!
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Customer Service Representative

Interviewed at Commonwealth Bank of Australia

3.6★
Sep 26, 2017

After receiving the first mail from CBA, they will send a link which loads a website-page, and you have to answer some questions (Sorry! I cannot remember clearly, but around 40 questions). There is no right or wrong answer; you have to choose one answer for every question. E.g. If someone comes to the bank and is very angry for a service, what would you do? 1. I ask him to calm down. 2. I will assure them that I will help them. 3. I do whatever to make him happy. 4. I will talk to my manager. OK! But for the digital interview: 1- I did it on my mobile phone! If you have a laptop, use your laptop - not the smart phone. 2- Download an application called "HireVue" 3- Enter a code (which is in your email sent by CBA. 4- There are 2 parts: ---First part: 5 questions ---Second part: 2 Questions: kind of scenario questions For each question, you have 2 minutes to prepare and 3 minutes to answer. Q1: Why CBA? Q2: Tell me about a time you faced a difficult customer. Q3: Why do we have to hire you? Q6: Someone is on the phone, and is shouting at you ...., go on and talk to him!

craziest question. "I though you said you did't have a computer? " I said that I wanted to work with them because they provide the equipment except for the monitor. If I didn't have a computer how did I use the internet to do the speedtest and answer all the crazy questions you just asked me?
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Customer Service Representative Work From Home Directv

Interviewed at Foundever

3.9★
Jun 30, 2014

craziest question. "I though you said you did't have a computer? " I said that I wanted to work with them because they provide the equipment except for the monitor. If I didn't have a computer how did I use the internet to do the speedtest and answer all the crazy questions you just asked me?

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