How would you handle high call volume?
Customer Retention Representative Interview Questions
106 customer retention representative interview questions shared by candidates
Sell me something
What type of data base applications used. Customer interaction experience. What other kind of experience do I have to offer?
Literally nothing just are you able to type
To read a script
a customer calls asking about additional charges on her bill. She has been on a promotional plan for 2 years. She wants to have her bill back to the $70 a month and can't afford much higher. what do you do if you can (A)offer her to keep her plan the same (B) offer her $80 per month (C) offer $99 per month
Describe a time that you didn’t meet your goal how did it affect you?? and how did you bounce back from failure
Give me an example of how you handle an irate customer?
My Introduction , willingness to relocate
What brings you to Comcast?
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