Tell me about a time you had to overcome objectives to make a sale. Tell me about a time you had an irate customer and how you handled that. Tell me about a time a new policy or procedure was introduced that you were uncomfortable with, how did you adjust?
They asked about my most recent position
Give me a specific example of a time when you used good judgment and logic in solving a problem.
Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
If I could tell them about a time when I dealt with a irate customer
Are you able to commit to full time 40 hour week without accommodations? Do you currently have an appointment or vacations that will require you to miss any days during the first 90 days? Provide your dates for your last employers and describe your positions. How would your supervisor describe your work ethics?
They asked me about commute, my previous employment, my experiences, my goals, and what I am looking for in a job
Do you have experience in retention? How would you react if you don't have an answer to a question a customer is asking? How would you retain a customer who isn't satisfied?
What is your brand???
Tell me about yourself. What two components of customer service are most important to you? When faced with a difficult situation, what is your first reaction? How would you fit in with Vivint?
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