Can you remember one time you had a challenge that you had to overcome and explain it?
Customer Service Assistant Interview Questions
2,524 customer service assistant interview questions shared by candidates
If you are confronted with a difficult customer who is shouting at you what would you do?
When was a time in which you provided excellent customer service?
when was a time you worked well in a team?
What if I was a vegetarian?
Role play - Someone trying to buy a custom cake from bakery, or ordering a sofa that was out of stock
Why do you want to work for us?
I was asked about when I had shown qualities matching all of the 4 I's. I was only expecting to have to address a couple of them but I had prepared for all 4 as I didn't know which they would ask me about. I was also asked about whether I liked technology. Obviously I'd used technology to get so far but this question was about whether I LIKED technology. I'm an older candidate and many people of my age are technophobes. Fortunately I'm a technophile.
How would you assist a customer looking for an item in store?
Tell me about a time you went above and beyond for a customer?
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