How would you handle a disgruntled customer?
Customer Service Associate Interview Questions
8,825 customer service associate interview questions shared by candidates
I was asked several questions and given a few scenarios much like what was asked during the On-demand video interview I completed. One of the questions was: Depending on what role I play in the store would I be willing to be flexible when scheduled? (hours willing to work) Note* Not all employees have a set schedule it just depends on the role ie. retail fulfillment associate
Tell me about yourself and your experience
Where do u see ur self after 3 yrs
Are you willing to open or close the store?
What was the computer system that was used
Asked what do you consider a flaw in your work ethic?
What would be the most aggravating, annoying, or uncomfortable situation? (Choose two) A)Taking leadership in an emergency situation b) Doing repetitive tasks c) Settling other employees differences d) Being monitored closely.
If your best friend came into the store and you witnessed them stealing, how would you handle it?
Can you promote Kohls credit cards?
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